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Terms and Conditions – Wairakei Resort

If you are settling your account with any Credit Card, please note that a credit card transaction fee, which is currently 1.5% of the amount charged, will apply. Guests may choose to change method of payment on check out to Cash, Farmlands Card or EFTPOS as these methods do not attract a fee.

If you are settling your account by cash (including debit cards) we will require the full amount of accommodation settled on check in. An additional $100.00 per night for incidentals is required, this is refundable if not utilised on check out. A photocopy of a Driver's Licence or passport will also be requested.

Any reservation cancellations 24 hours prior to the arrival date will not be charged any penalty. Cancellations inside 24 hours of arrival date will incur the first night's accommodation cost.

If it is necessary for a guest to leave prior to his/her scheduled (booked) departure date, the guest will be charged for the night(s) unused.
Policies are subject to change without notice, please refer to rate details at time of booking.

Personal Information
Wairakei Resort strictly protects the security of your personal information and honours your choices for its intended use. We carefully protect your data from loss, misuse, unauthorized access or disclosure, alteration, or destruction.

Your personal information is never shared outside the company without your permission, except under conditions explained below. Inside the company, data is stored in password-controlled servers with limited access. Your information may be stored and processed in New Zealand or any other country where Wairakei Resort, its subsidiaries, affiliates or agents are located.

You also have a significant role in protecting your information. No one can see or edit your personal information without knowing your User Name and password, so do not share these with others.

Use of Cookies
To ensure we are publishing content customers need and want, Wairakei Resort collects aggregated site-visitation statistics using cookies. We do not track individuals' use of the site.

When someone visits the site, a cookie is placed on the customer’s machine (if the customer accepts cookies) or is read if the customer has visited the site previously.

Web beacons, also known as clear gif technology, or action tags, assist in delivering the cookie. This technology tells us how many visitors clicked on key elements (such as links or graphics) on a Wairakei Resort Web page. We do not use this technology to access your personally identifiable information on Wairakei Resort; it is a tool we use to compile aggregated statistics about Wairakei Resort Web site usage. We do not share tracking information outside of Wairakei Resort, and do not allow other companies to place clear gifs on our sites.

Wairakei Resort also uses cookies in connection with the use of your account on the Wairakei Resort Hotel Web site as explained above.

If you choose to not have your browser accept cookies from the Wairakei Resort Web site, you will be able to view the text on the screens, however you will not experience a personalized visit nor will you be able to subscribe to the service offerings on the site.